Privacy policy.

Last updated: 16/03/2026

Physiotherapy associates (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use and protect your information.

1. Who We Are

Physiotherapy Associates Ltd

161 Antrim Road, Glengormley, BT367QR

Email: info@physiotherapyassociates.co.uk
Phone: 02890839110

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Personal Information

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email address

Health Information

  • Details about your symptoms and medical history

  • GP details (if provided)

  • Treatment notes and rehabilitation plans

Website Information

  • Information submitted via contact or booking forms

  • Cookies and website usage data

Health information is treated as special category data and handled with strict confidentiality.

3. How We Use Your Information

We use your information to:

  • Provide physiotherapy assessment and treatment

  • Communicate with you about appointments

  • Create personalised treatment and exercise plans

  • Process payments

  • Meet legal and regulatory obligations

We only use your information where we have a lawful basis to do so, including providing healthcare services, fulfilling a contract, or complying with legal requirements.

4. How We Store and Protect Your Data

Your information is stored securely using password-protected systems and secure clinical software.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We retain health records in line with professional and legal guidance.

5. Sharing Your Information

We will not sell or share your data for marketing purposes.

We may share your information with:

  • Your GP or other healthcare professionals (with your consent)

  • Insurers (if you are claiming through private health insurance)

  • Legal or regulatory bodies if required by law

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

7. Cookies

Our website may use cookies to improve user experience and monitor website performance. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Physiotherapy Associates
Email: info@physiotherapyassociates.co.uk
Phone: 02890839110